Customer Service Management - Prinstine Academy eLearning

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Overview

This 10-week course provides a comprehensive understanding of Customer Service Management. Participants will learn how to deliver exceptional customer experiences, handle inquiries and complaints efficiently, and build strong client relationships. The course covers key areas such as communication skills, problem-solving, CRM tools, and performance measurement. By the end, learners will be able to implement strategies that enhance customer satisfaction, loyalty, and overall business success.

By

Prinstine Academy

Share

Customer Service Management

Category:

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Customer Service Management

0

0

Enrollments

Level

Intermediate

Time to Complete:

0 hour 0 minute

Lessons:

1

Certificate:

No

One-time for 1 person

175.00$150.00$

Overview

This 10-week course provides a comprehensive understanding of Customer Service Management. Participants will learn how to deliver exceptional customer experiences, handle inquiries and complaints efficiently, and build strong client relationships. The course covers key areas such as communication skills, problem-solving, CRM tools, and performance measurement. By the end, learners will be able to implement strategies that enhance customer satisfaction, loyalty, and overall business success.

What You’ll Learn?

Lead high-performing customer service teams

Deliver consistent, quality customer experiences

Integrate CRM and automation tools into daily workflows

Understand customer psychology and feedback systems

Measure team performance and maintain compliance

Handle sensitive customer data securely

Design and implement service improvement projects

Present service strategies effectively

Requirements

Basic understanding of customer service processes

Computer with internet access

Willingness to complete weekly assignments and projects

Active participation in discussions and presentations

Syllabus Overview

1

Lessons

0

Quizzes

0

Tasks

0

Resources

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Module 1: Principles of Customer Service & Leadership

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Customer Service Fundamentals Lesson

Module 2: Recruitment, Team Structure & Roles

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Module 4: Managing Data & Confidentiality

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Module 5: Service Quality, Metrics & Bench marking

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Module 7: Problem-Solving & Conflict Resolution

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Module 8: Leadership & Team Motivation

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Module 9: Customer Experience Strategy & Innovation

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Module 10: Service Projects, Presentations & Wrap-Up

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Material Includes

Video tutorials and lectures

Case studies and project exercises

CRM practice files and templates

PDF guides and reference materials

End-of-module quizzes and assignments

Instructor(s)

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Prinstine Academy

Prinstine Academy

Profile

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5

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4

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3

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